The Resource Group

Customer Service More Important than Cutting Costs

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Businesses are searching for ways to manage changing customer demands and marketplace conditions, all while trying to remain profitable and competitive.  While the knee-jerk reaction is to cut costs, businesses are quick to recognize that costs are often not the only thing affected.  Customers are often impacted by many cost-cutting measures and they are pushing back, demanding quality products and excellent customer service.  With the right technology, you can reduce costs, without impacting your customers.

An enterprise resource planning (ERP) solution, such as Microsoft Dynamics® GP (, will give you the insight to choose your cost-cutting measures without losing a customer-centric focus.  This comprehensive business management software will provide greater control over all of your operations, including financials, manufacturing, supply chain, inventory, project and services management, human resources and payroll, and much more.  Right out-of-the-box, you can improve the productivity of your workforce by providing a tool that they can use to speed up data entry and data sharing, as well as improve communication and collaboration.  The faster you can access real-time, accurate data, the quicker you can take advantage of new opportunities and respond to customer needs.

Microsoft Dynamics GP also offers powerful business intelligence and reporting features.  Connecting customer buying habits with inventory and manufacturing operations will strengthen your supply chain and inventory control.  Knowing your supply chain will make it easier to respond quickly to new customer orders, as well as order changes.  This flexibility and agility will make it easier to provide the quality products that customers want, at the right price, and on time.  Responding swiftlyshows that you treat your customers as a priority, and they will keep coming back.  You can also save money by working closer with your supply chain.  Optimize the timing of orders and take advantage of price breaks when possible, without over-stocking the warehouse.  Maintaining leaner levels of inventory will also cut costs, especially if you work with inventory that can spoil, is easily damaged during shipping and handling, or becomes obsolete with changing customer demands.

There are some cost-cutting measures that may be good for your business, but not good for your customer.  Today’s business technology can improve productivity, strengthen your supply chain, and help you find ways to cut costs without impacting customer satisfaction.  Contact The Resource Group for more information about how Microsoft Dynamics GP can improve productivity, profitability, and customer satisfaction:


By The Resource Group, a Microsoft Dynamics GP Partner out of Washington

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