Defining ‘BYOD’ for the Mobile World We Live In

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In the digital era we live in, acronyms are everywhere.  To some, it’s almost like a brand new language. We have to’re-learn’ how to effectively communicate.  This especially applies to the business world where more and more employees are relying on the use of mobile devices in the workplace.  Some workplaces are implementing a BYOD policy – bring your own devices, which has its upside and downside.

In the fast-paced, customer-oriented, complicated world of distribution, it can be challenging to maintain high profit margins and keep costs down.  A BYOD policy is attractive in order to reduce the expense of IT and technology.  When employees bring their own devices to work, there are no costs for buying the devices or for the monthly provider service fees, which can get expensive.  Employees are most comfortable using their own devices which enables them to work productively.  Sales teams, field services employees, and even those in the office rely on their mobile devices for communication, approval routings, and performing other tasks that keep business running efficiently.  Even enterprise resource planning (ERP) and customer relationship management (CRM) software that businesses often use can be accessed on most Smartphones and tablets.  If the employee owns these devices, why not allow them to use them for work purposes?

The risk behind allowing employees to use their own devices starts with security.  Some IT departments are able to install remote-wipe features so that the device can be erased if it is lost or stolen.  Laws regarding the handling of sensitive information, such as social security or driver’s license numbers require encryption and other security measures.  Satisfying these laws may require additional software that securely enable or prevent accessing this type of private information.  Also, businesses are implementing policies and procedures to wipe secure data off of devices upon termination of an employee, whether voluntary or involuntary.  There could be proprietary information on your employee’s personal devices that you want to protect after termination.  However, technology is advancing faster than the legislation regarding privacy and proprietary information.  It may be difficult to access an employee’s device after termination and you want to make sure that corporate data doesn’t end up in the wrong hands.

Technology and mobility makes it possible for a business to jump ahead of competitors.  The quicker you can access data on a Smartphone or tablet to respond to a customer request or new opportunities, the more likely you are to close sales and keep customers satisfied.  We are in a 24/7 world and if you can’t respond quickly to consumers, they will leave you for someone who can.  The question is who owns the device you use while on the clock – you or your employer?  Contact Aztec Systems for more information about BYOD and the other facets of mobility that distributors rely on in today’s marketplace: http://www.aztecsystems.com/Pages/Contact/generalinquiry.aspx.

 

By Aztec Systems, Microsoft Dynamics Partner out of Texas and Oklahoma

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