Are Your Customers Still Happy After Recent Budget Cuts?

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If you’re like many distributors out there today, you’ve had to cut costs while still maintaining a high level of customer service.  This can be a major challenge and sometimes it’s like struggling to keep your head above water.  When was the last time you checked if your customers are still happy with your service?

There are ways to cut costs and there are ways to be frugal.  The key is finding the right level of financial savvy that doesn’t impact customer satisfaction. Choosing where and when to make budget cuts is difficult, however it can be made easier if you are using an enterprise resource planning (ERP) software such as Microsoft Dynamics® GP.

The insight that you achieve with Microsoft Dynamics GP can guide you through making budget cuts that won’t sacrifice your level of customer service.  For example, learning your customer buying habits can help you control inventory levels.  Reducing the amount of buffer inventory that you maintain can save money and improve cash flow.  Maintain the inventory that customers need when they need it by using historical and current sales orders and being in tune with your customers buying habits.  Storing extra inventory eats up valuable space in your warehouse, as well as cash.  Knowing when to have customer inventory is as important as how much.

You can also tighten the reins on your supply chain with Microsoft Dynamics GP.  Knowing where you can buy top-quality products at the best prices is important for saving money.  Suppliers often provide discounts when buying in certain quantities.  Using your real-time inventory data, you can make smart buying decisions that save on costs, as well as satisfy customer needs.  Customers can also use a self-service feature in Microsoft Dynamics GP to place orders or track shipments, saving valuable time with your team.  Other automating features will reduce some of the common daily data-entry, which saves more time and improves productivity.

Cutting costs shouldn’t mean sacrificing on quality or customer service.  Microsoft Dynamics GP can provide additional insight into your operations that will help you streamline operations and improve productivity, without sacrificing customer service.  Contact Socius for more information about how Microsoft Dynamics GP can cut costs and still keep customers happy.

By Socius, Ohio Microsoft Dynamics GP Partner

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